- Telecommunications complaints
A total of 167,955 complaints about phone and internet companies were made to the telecommunications watchdog in 2009/10.
The Telecommunications Industry Ombudsman (TIO) received complaints about billings and payments, incorrect or inadequate advice for internet, landline and mobile services, confusing advertising and poor customer service.
National Seniors hears from many members about the poor level of customer service especially by the three major telecommunication companies.
What experiences have you had with internet/phone companies?
Have you noticed a decline in the levels of customer service?
* The number for the Telecommunications Industry Ombudsman (TIO) watchdog is 1800 062 058.
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